FAQs

 
 

 

Why can’t I request an exclusion for my Healthy Whanau Bag?

Due to the high number of bags we pack and because our Healthy Whanau bags are delivered to hubs and are not labelled for individual customers, we don't off exclusions on these bags sorry.

If you really don't want to receive swedes or caulis then you can order a Regular bag ($29) and we provide exclusions and free delivery with those orders.

Some options for dealing with unwanted or unfamiliar items:

  1. Try a different way of preparing the item. Experience from amongst our volunteers is that you can 'hide' less popular veges in with other items and achieve a great overall taste. Some example of this are: Hide a Cauliflower in a sauce or soup with garlic, and cream. If you input those ingredients in google, it'll come up with a recipe, like this: https://www.google.co.nz/search?q=garlic+cauliflower+cream

  2. Alternatively, you can give away any caulis or swedes (or whatever it is you don't like) that arrive in your bag. We think that this bag is such great value for money that it will still be worth getting. You won't be wasting money as this bag is really worth $29 (or more) and the cost of an item or two that you don't like occasionally is a small part of the cost of the bag!

  3. If you are unsure of how to use an item, such as kale, check out our Facebook page, or blog where we provide a range of recipes.  Love Food Hate Waste is another great option for finding simple, but tasty recipes.  If you don’t find what you are looking for, contact us and we’ll provide some options.

Let us know how you get on. Send us a Facebook message, or email to info@lovelocal.org.nz

How do I make a donation to Love Local?

Thank you! Your donation will help us to develop our service and provide more benefit back into the local community.

Please make your donation to our Kiwibank account 38-9014-854331-00. You can use internet,  phone banking, or deposit at your nearest Kiwibank branch.

As we're a registered charitable trust, donations of $5 or more will be tax deductible.

If you wish to discuss how your money will be used phone 03 928 5073 or drop us a line to info@lovelocal.org.nz.

How do I pay for my order?

Your bank can set up a regular scheduled payment called an Automatic Payment or 'AP'.

Please note that the money needs to be with us by the Thursday of the previous week, to allow for clearance times the AP should go out of your account on a Monday to ensure this.  Use your unique customer reference and your surname in the AP so we can identify your payment easily. 

Our account is with Kiwbank, account number 38-9014-0854331-00.  

Please include your customer number and surname in the reference fields to allow us to match the payment to your order. 

You can set up an AP via internet / phone banking, a signed form you post, or in person at the branch. If you are going to your local branch, print out and fill the authority form below (where available).

Bank specific instructions to set up an AP:

  • ANZ guide and paper form to print  (not available online) 0800 269 296

  • ASB guide and paper form to print (not available online) 0800 803 804

  • BNZ guide and paper form to print 0800 275 269

  • The Cooperative Bank guide and paper form to print (not available online) - 0800 554 554

  • HSBC guide and paper form to print  0800 80 23 80

  • NZCU guide and paper form to print (not available online) 0800 86 56 36

  • SBS guide and paper form to print (not available online) 0800 502 442

  • Westpac guide and paper form to print 0800 400 600

How do I become a supplier?

If you based in NZ (Lower South Island preferred) and grow produce that you'd like to supply via our box scheme, please contact us to discuss how we can make this work.

I would like to volunteer some time/skills, how do I do this?

Volunteers are the lifeblood of a charitable trust, and we'd love your support in this way. Send us your details and availability / skills via our volunteer expression of interest page..

I live outside of your delivery area, but would like to receive produce from Love Local, what can I do?

Do you live in Southland and want Love Local to supply to your area / town / social club? Send us your info here and we'll work to realise this with you.  We can make it worth your while with our discounted box offer.